Terms Conditions
1. Payment
1.1 When we receive an order, we will check stock availability, before charging your card. If the item is not in stock, we will contact you to confirm and agree the delivery time. If you would like to go ahead, we will take a non-refundable deposit of 50%. A further 30% of the remaining balance will be charged at the stage where the model is 75% completed. The final outstanding balance on the invoice must be paid prior to the delivery / collection of the ship model.
1.2 When you place an order on line, your card / PayPal account is charged to the value of the order. We will revert with a delivery date once we receive your online order.
1.3 The prices shown on this website are based in local currency. However, due to the exchange rate fluctuations, the prices can change without notice. Please note our head office is in the UK.
1.4 All our prices exclude packing and delivery, but include taxes where applicable. Packing and delivery is confirmed at the point of order, except custom models which are quoted ex-factory as we need the exact volumetric weight.
1.5 When ordering products for delivery outside of the United Kingdom you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. There may be additional charges for customs clearance and ALL these charges must be borne by you. Customs policies vary widely from country to country, so you should contact your local customs office for further information
1.6 We reserve the right to change our prices at any time. Any changes in prices will only apply to new orders.
1.7 We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.
1.8 We accept payment by PayPal, major credit cards, cheques (for UK customers only) and bank transfer. We reserve the right not to accept certain credit cards depending on the charges levied on Premier Ship Models.
1.9 Premier Ship Models retains title to the goods unless / until full payment has been received.
2. Order terms for custom made models
2.1 Payment terms for custom and bespoke models are:
• 50% balance is payable upon approval of order.
• 30% payments with the model completed at 75% stage.
• Balance of all amounts due before delivery of model.
2.2 As the product is made to your specification, all monies paid will be retained should you no longer require your order.
2.3 All the specifications required for a custom made ship model is documented in a Model Maker’s Brief (MMB) or Production Order and this forms part of the contract with Premier Ship Models, and is also used to determine the timescale for delivery. If there are any changes to be made to the ship model after production has begun, this may result in additional cost and build time.
The MMB or Production Order document forms the basis for the build of the model, and requires sign off by the client, and outlines what will be delivered.
2.4 It is the client’s responsibility to check any research material (e.g. drawings and plans and pictures) that will be used to make their model. Where a client submits any documents these will form part of the information to make the model.
Failure by the client to check the MMB or Production Order and any additional info used to make the model may result in additional costs and build time at a later stage.
2.5 Additional costs not foreseen at the point of order e.g. additional drawings or new research will be chargeable to the client. These costs will be discussed if they occur, and work will not continue until the costs have been agreed by both parties.
2.6 The prices quoted for custom made models are based on multiple models made thereafter. If the client would like exclusivity of the model i.e. for the model to be made only for them, then this must be brought to the attention of Premier Ship Models in writing at the time of order and would be priced accordingly.
If the models are made based on the drawings of the client, then the client holds the rights as the “author”. We therefore request the client to sign over any rights as author to Premier Ship Models. If this is the not the case, then we would need to adjust the price accordingly.
2.7 Clients are given pictures of the models at different stages of construction. All models are hand-made, and every attempt will be made to follow the drawings to the extent humanly possible. In the event of no response / feedback within 5 working days, we will assume the client is satisfied with the model, and the model build will continue.
2.8 We may not be able to accommodate corrections that should have been picked up on previous information and pictures sent to the client, as the model progression may make this impossible. Please check the pictures carefully to assist us in identifying any corrections or changes you would like us to make.
3. Delivery of Models
3.1 We are bound by the terms and conditions of our courier company, and as such it is vital that if any of the ship models are damaged on delivery, it should be reported to Premier Ship Models as soon as possible, or a maximum of 24 hours. The courier receipt must be noted damaged on arrival or words to this effect and all models must be retained in the original packaging for insurance purposes.
3.2 If you are unable to check the model immediately, please could you sign the delivery note as “unchecked”.
3.3 We will require pictures of the damaged items. In the event of damage, an exchange of goods or repair will apply. The damaged items must be returned to Premier Ship Models. Please contact us in this instance to arrange the return.
3.4 Our current chosen courier is TNT / FedEx, and this may change from time to time. Once your goods have been dispatched we will provide a tracking number so that you are able to track your parcel. Alternately delivery can be arranged by sea freight if applicable. We are bound by the terms and conditions of our couriers and would pass the same to our client.
3.5 Delivery lead time depends on stock levels. Ship models in stock are usually delivered within 1 week of payment, and those out of stock can take anything upwards of 8 weeks. Custom models typically take longer.
This is because most of our model ships are handmade and may involve research and product development. Please note delivery lead times are confirmed at the point of order. We are now using new technology such as 3D printing (in addition to established practices such as laser printing and CNC), and this can help to reduce the delivery time.
3.6 Your goods are dispatched either from our UK Head Office or directly from the workshops. Please note, as mentioned above, the clients are responsible for any local duties and taxes.
3.7 For the attention of customers based in Canada.
Please Note: All orders are dispatched from the UK Head Office. The costs on the website are exclusive of local sales tax, however a charge may apply by the Customs in Canada upon delivery of your order.
4. Restoration work
4.1 Details of the restoration work to be done will be discussed with clients prior to the commencement of work. As the work progresses pictures will be sent for approval.
4.2 Please note we can only confirm our restoration quotes once we receive the model and the model maker assesses the work up close. Our standard non-refundable assessment fee is £50 or equivalent in foreign currency. Any additional charges will require the authorization of the client, before any work is carried out. Pick-up and delivery costs are charged separately.
5. Display cases
The exact size of the case is decided by the client. Whilst we can make recommendations on the size of the cases, the measurements given or approved by the client will be used to make the display case.
6. Kits
Please feel free to ask for advice prior to ordering kits, especially as regards to the level of proficiency required to build the model. The standard conditions as regards to returns and cancelled orders also apply to kits.
7. Jurisdiction
These terms and conditions shall be construed and enforced in accordance with the laws of England and Wales. This is because our head office is in the UK.
8. Terms and Condition of Use
Access to Website
The access to this website is given subject to our terms and conditions and any orders placed will be governed by the aforementioned terms and conditions.
Information provided by you
You confirm that:
• When you register your personal information on the website, it is current, accurate and truthful.
• Any changes to your personal information will be communicated to us.
Since May 2018, there are new requirements regarding GDPR. Please click here for a list of the main requirements.
9. Our rights
We reserve the right to:
Amend or remove contents or any part of this website whether on a temporary or permanent basis without notice to you, and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
Change our Terms and Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change.
It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed. If you do not agree to any change to the Terms and Conditions then you must immediately stop using the Website.
Any client that has already entered into a contract will be bound by the terms present at that time. Any changes will not affect existing contracts.
10. Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for
(i) the privacy practices of such websites
(ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or
(iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
11. Cancellation of your order
We hope you are happy with your order, however if you change your mind you have 14 days to contact us and cancel. Below is a cancellation form for your perusal. Please note should you exercise your right to cancel you will be liable for the return, including the cost, of the model. All cancellations will be dealt with in accordance with our refund policy.
Please note the above does not apply to custom orders.
Model cancellation form
To Premier Ship Models
Registered Company Number: 04208528 | Registered Office: Sunny View, Causeway Close, Potters Bar, Hertfordshire, EN6 5HW. UK
Email: [email protected]. Telephone: +44 208 447 1884
I/We [] hereby give notice that I/We [] cancel my/our contract of sale of the following goods [] / for the supply of the following service [],
Ordered on [] / received on [],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[] Delete as appropriate
12. Dispute resolution
As an online seller of goods, we provide the following additional information regarding Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 (ADR).
The Online Dispute Resolution (ODR) platform is provided by the European Commission to allow consumers and traders in the EU or Norway, Iceland, and Liechtenstein to resolve disputes relating to online purchases of goods and services without going to court. For more information please click here
We have been vetted and are members of the UK government Buy with Confidence scheme. Please click here to see the details of the scheme and how it can assist our consumers.
13. Refund Policy
By completing a transaction with Premier Ship Models, be it through a deposit payment or payment in full, you automatically agree to the refund policy outlined below.
The refund policy is different depending on your location as a customer and on the item that you buy. All variations of the refund policy are detailed in this page. The refund will take up to 14 days to process and is payable to the person who made the original purchase.
Refunds use the same payment method that was used to pay for the order. We are unable to issue a refund to a different card or bank account.
Refunds are issued in the same currency that the customer used to pay for the order. If the customer paid in Euros, then they receive a refund in Euros and so forth.
If the currency needs to be converted for the refund, then the current currency rate, and not the currency rate at the time of the order, is used in the conversion.
- Standard Models, display cases and kits
1. Unwanted orders
1.1 If the customer changes their mind about the item purchased, they must notify Premier Ship Models within 14 days of receipt of the goods. The customer agrees to deliver the model to Premier Ship Models Head Office at their own cost and within 14 days of notifying us of the right to reject. The cost of returning the model is the responsibility of the client.
1.2 When the item has been returned, Premier Ship Models will check the returned item for damages. If the item is undamaged, a refund will be given for the item.
1.3 If the returned item is damaged, Premier Ship Models will attempt to repair it. If repair is possible, then a refund will be given for the item after deduction of any restoration costs.
1.4 If the returned item is damaged beyond repair, Premier Ship Models will not issue a refund to the customer. Premier Ship Models agrees to supply photos to the customer to prove damage beyond repair.
1.5 These terms do not apply to custom made orders. Please see section Custom Made Orders below.
2. Faulty or incorrect orders
2.1 If the model delivered to the customer is the wrong model, type or size, or in any way different to what the customer ordered, the customer must keep the model in the same condition as it was received, including the original packaging it arrived in. This must be supported by the customer through photographs to show the package as it left them.
2.2 For customers in the United Kingdom, once they are ready to return the item as described in 2.1, Premier Ship Models agrees to collect the model at our cost. Once the item has been picked up and delivered to Premier Ship Models, before issuing a refund, they will check the model for damages. The same policy applies as described in 1.3.
2.3 For customers outside the United Kingdom, we will arrange collection and return at our cost and carry out the same process as described in 2.2. Premier Ship Models reserve the right to refund the full amount of the invoice value if collection and return of the item is deemed to be too expensive.
2.4 If the item delivered by Premier Ship Models to the customer arrives damaged or faulty, the customer must inform Premier Ship Models as soon as the damage is discovered, preferably within 24 hours of delivery. The customer agrees to supply pictures of the box and/or damage for insurance claim. Premier Ship Models reserve the right to issue a replacement model before issuing a refund.
2.5 If the customer is outside the United Kingdom, Premier Ship Models reserve the right to refund the contract in full.
- Custom Made Orders
1. Cancellation
1.1 Should you wish to cancel your order please contact us immediately. Any remaining balances will become due. Should the project not be completed, the amount payable will be calculated based on the stage reached of the build.
1.2 For completed or received orders, we do not accept returns for custom made models due to the specific nature of these orders. No refund can be made in these circumstances.
2. Faulty or damaged orders
2.1 If the item delivered by Premier Ship Models to the customer arrives damaged or faulty, the customer must inform Premier Ship Models as soon as the damage is discovered, and within 24 hours of delivery. The customer agrees to supply pictures of the box and/or damage for insurance claim.
2.2 Premier Ship Models reserve the right to attempt a repair in the first instance. We will arrange for collection of any damaged goods, and their return once repaired.
Local Duties and Taxes
For the attention of customers based in ‘Canada’.
Please Note: All orders are dispatched from the UK Head Office. The costs on the website are exclusive of local sales tax, however a charge may apply by the Customs in Canada upon delivery of your order.
