Where is my order shipped from?

All deliveries are sent from our Head Office in the UK but we have agents worldwide that will be able to assist locally.

How does the ordering process work?

You can either:

1. Order online, where payments will be taken at the checkout stage.

2. Place the order over the phone on 020 8447 1884 or by email info@premiershipmodels.com where an invoice will be raised and payment  process.

Once payment has been received, the order will go through the system and the expected delivery time will be confirmed.

Do you offer a price match?

We do on certain products. If you have found a product cheaper elsewhere please contact us and we will try to match the price

Do the ship models arrive fully assembled?

Some ready made models arrive fully assembled and ready for display. Some ready made models arrive with the masts down to save on shipping costs, but can be easily assembled in 15 minutes or less. If you have any doubts please contact us

How are the ship models built?

The superior, premier and custom range models are made in our own workshop in the same way that real ships are built. We create the skeleton of the hull and then plank the model and build the superstructure, deck and fittings on top

Most standard range models are built in the same way but they are not manufactured in our own workshop

What are your terms and conditions?

Our full terms and conditions can be found here

What are the differences between standard, superior and premier range?

Superior and premier range models are made in our own workshop from a mixture of teak and sapele wood. This allows us to have better control over the quality and finish of the model

Standard range models are supplied to us from overseas workshops (normally in the Far East) and are made in a factory setting. This allows the cost and eventual price to be kept down. Although the quality is still good it is not the same compared with our own models

What countries do you deliver too?

We have delivered to over 100 countries. To see where we have delivered too please click here

How do you use my personal information?

Any information you provide when creating an account on our website or checking out is kept in a secure server. We will never share any of your information with a third party. We may contact you to share news and promotions but only after having received your permission to do so. This is in line with EU legislation (General Data Protection Regulation)

Do you offer custom built models?

Due to popular demand we have been building custom models for over 10 years. We can make a model of virtually any ship as long as we have pictures and/or plans.

What are you ship models made from?

The ship models in our premier, superior and custom range are made from a mixture of teak and sapele wood

How are the models delivered?

Our models are delivered by courier (TNT/Fedex) and can be tracked from the point they are picked up by our driver. To learn more about our delivery procedures please click here

How long will delivery take?

The delivery time depends on what you have ordered. Most model kits, standard range ready made models and r/c boats can be delivered within 7-10 business days but normally sooner

Our own ready made models are typically built to order and therefore take longer, however this does give you the opportunity to be involved in the production process

How can i pay?

We accept Paypal, credit card and BACS transfer. To learn more about our payment terms please click here

Can I return an item if i change my mind?

Please read our full refund policy here

Where is my order shipped from?

All deliveries are sent from our Head Office in the UK but we have agents worldwide that will be able to assist locally.

How does the ordering process work?

You can either order online, where payment is captured at the checkout stage or you can place the order over the phone on 020 8447 1884 or by email info@premiershipmodels.com where an invoice will be raised and payment  takenare done manually

Once payment has been received we will process your order and advise you of the expected delivery time

Do you offer a price match?

We do on certain products. If you have found a product cheaper elsewhere please contact us and we will try to match the price

Do the ship models arrive fully assembled?

Some ready made models arrive fully assembled and ready for display. Some ready made models arrive with the masts down to save on shipping costs, but can be easily assembled in 15 minutes or less. If you have any doubts please contact us

How are the ship models built?

The superior, premier and custom range models are made in our own workshop in the same way that real ships are built. We create the skeleton of the hull and then plank the model and build the superstructure, deck and fittings on top

Most standard range models are built in the same way but they are not manufactured in our own workshop

What are your terms and conditions?

Our full terms and conditions can be found here

What are the differences between standard, superior and premier range?

Superior and premier range models are made in our own workshop from a mixture of teak and sapele wood. This allows us to have better control over the quality and finish of the model

Standard range models are supplied to us from overseas workshops (normally in the Far East) and are made in a factory setting. This allows the cost and eventual price to be kept down. Although the quality is still good it is not the same compared with our own models

What countries do you deliver too?

We have delivered to over 100 countries. To see where we have delivered too please click here

How do you use my personal information?

Any information you provide when creating an account on our website or checking out is kept in a secure server. We will never share any of your information with a third party. We may contact you to share news and promotions but only after having received your permission to do so. This is in line with EU legislation (General Data Protection Regulation)

Do you offer custom built models?

Due to popular demand we have been building custom models for over 10 years. We can make a model of virtually any ship as long as we have pictures and/or plans.

What are you ship models made from?

The ship models in our premier, superior and custom range are made from a mixture of teak and sapele wood

How are the models delivered?

Our models are delivered by courier (TNT/Fedex) and can be tracked from the point they are picked up by our driver. To learn more about our delivery procedures please click here

How long will delivery take?

The delivery time depends on what you have ordered. Most model kits, standard range ready made models and r/c boats can be delivered within 7-10 business days but normally sooner

Our own ready made models are typically built to order and therefore take longer, however this does give you the opportunity to be involved in the production process

How can i pay?

We accept Paypal, credit card and BACS transfer. To learn more about our payment terms please click here

Can I return an item if i change my mind?

Please read our full refund policy here

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