Janet and I can’t thank you enough for your kindest and prompt consideration on our orders.
Please convey our thanks to Jack and also to George. Premier Ship Models a name worthy of the quality of your ship models but as important, the management too.
We appreciate your consideration of our health deterioration. I suppose it is to be expected when both of us are now in our 80s
Thank you, thank you. Janet and David Whiteside.
Janet and David Whiteside
The gifts have turned out very well and the feedback has been positive from the recipients to date. Thanks for the great work.
Just a short note to say “thank you” for all of your efforts to resolve the “lost” package. I am pleased to say that the model arrived in perfect shape this evening, and as such, the matter has been resolved. All the best!
Thank you I’m very excited.
I have received the HMS Bounty kit. Started work on it. Amazing kit and service from you.
Spray model kit arrived today. All parts
are included and intact . Now the fun starts .
Thanks to you and your team for assistance
My delivery from you arrived today – intact – halfway around the world!!
The CA glue is appreciated.
I look forward to building it, then setting in an Antarctic setting – before it got crushed, of course. There’s an excellent Frank Hurley photo of it tied up alongside an ice sheet which I will use as a starting point. Not sure where to get miniature penguins from.
Cheers and thanks for your great service.
I hope all is well with you.
I received the model kit with the wonderful gifts today in perfect condition.
Thank-you for your kindness and your constant attentiveness to my order. This is much appreciated.
I will look to your business in the future, when I purchase another model kit.
I would like to say a very warm “Thank You” for the
way in which you dealt with my query and lack of
goods being delivered. You were extremely professional and very kind.
I have received the Aurora Brig model today and my father is over the moon.
Also the kind gesture of the extra items.
I will most definitely order from your company again.
I do hope you have a wonderful weekend.
I just want to confirm that my purchase made it to me today and I would like to thank everyone on the team for their efforts every time I would call with a question or concern. I greatly appreciate it!
Many thanks for your email. You are correct that I received the right model. Once I have it set up, I will send you photographs of how we are displaying it. In any event, it looks beautiful and was worth waiting for.
Thank you again George for your awesome customer service
The parcel has arrived this morning with the right postcode!
Thanks so much for your intervention and brilliant customer service. I’m not sure it would have happened otherwise as we had heard nothing from Fedex that I know of.
Many thanks again and best wishes,
I have received the pictures and they look totally masterful. We can discuss later the shipping address, etc., including words of wisdom on how best to maintain these treasures
Today my order arrived and I have yet to open it up but I’m quite excited about it!
Thank you so much, please extend my thanks to all of your team.
just wanted to thank you again my husband said it meant the world to him and he didn’t think it was fixable you did a awesome job thank you Kim and Len he’s going to build a case for it out of plex glass and shine a light in it so destroyer my cat can’t get at it thank you again
Can I just say how absolutely wonderful your staff is? They maintained contact with me throughout this process which was impressive enough as it were. Everytime was just a treat though, polite, understanding, and more than willing to go the extra mile. I just wanted to say they pulled a miracle and the order made it just in time for christmas. I cant thank you guys enough and look forward to dealings with y’all in the future.
Good to your word, it’s here! I’m nearly speechless in thanks!
I didn’t expect the package to arrive until mid week and now I have all weekend to dive in. Thanks for the extra tools, they will come in very handy – I didn’t have these in my collection. Again, deepest thanks to everyone at Premier for making this happen.
My kindest regards,
Again thanks for your help. I will contact FedEx USA.
Once the Orca has arrived, I will be taking it to our house on Martha’s Vineyard. We have a tradition with our grandchildren, who insist we watch Jaws every summer. I will certainly send pictures.
You guys are great!!
Dr Michael Coblyn
Location: United States
I’m happy to report that the ship arrived today via Old Dominion Freight. The driver helped me carry the crate into my office area.
I very carefully opened the crate and cleared out all the loose Styrofoam peanuts. Everything looks good and the ship arrived without a scratch.
I very carefully cut away the plastic bag around the ship. I must say that you did a superb job at restoring this model. What a difference before and after. I’m so very happy with the work you did. My daughter is visiting us on October 7th and she will be so surprised to see the ship all fully restored. She’s the one who pushed me to get it fixed so that I can display it in a future library. Needless to say, it will be the highpoint of any room it sits in.
You have my heartfelt thanks and admiration for doing such a wonderful job on the restoration. I’d be happy to give you a nice endorsement for any future work for other clients. Just say the word.
Thank you once again Bill.
Location: United States
Thank you Bill! Belive me out of everyone we have dealt with y’all have been a pleasure to work with.
Happy labor day,
Just to advise that may model has arrived, very well packed, and in excellent condition
She looks Grand & fits perfectly!
Thank you so much & enjoy
The ship arrived today and it’s absolutely perfect. I’m delighted with the quality.
THANK YOU SO MUCH FOR TWO GREAT MODELS! They arrived safe and sound and will make a great addition to our TINTIN museum. Thanks again to you and your entire team at Premier Ship Models.
Special thanks to whoever packaged them….fantastic.
All the best from beautiful Vancouver Island.
Location: Vancouver - Canada
It is a masterpiece!
Looks fantastic and very excited to see in person. Thank you all and to everyone on the team for the long process and working with us to deliver such a beauty!
Location: US - Conneticut
This is wonderful news,
Thank you all for your help and speedy service,
I bought an Albatross boat previously to commemorate my sons birth (he was going to be named Albert Ross) and I couldnt have been happier with the model. Despite being a small customer, you always do your utmost to help, which I really appreciate. I will continue to recommend you to anyone that asks.
The pictures look awesome – thank you so much. Really nice to see some glimpses of the workshop in the background too. Fantastic job to everyone.
We are much looking forward to receiving the finished model in late June/early July.
Location: UK - London
It looks amazing!!!! Thank you. You guys truly are the best!
Location: US - Washington DC
I collected the SS France and SS Normandie from your headquarters yesterday and am delighted with the quality of detail and finish on the two models which exceeded my expectations. Both models look very fine! The quality of the packaging was excellent and to the level needed to resist the forces encountered in sea transit. This is something which people often forget to do properly which sometimes results in damage. Also it has been a pleasure dealing with all of you at Premier Ship Models and I hope to place another order with you sometime soon.